Volunteer Guide

• The festival remains open during rain unless organizers advise otherwise.
• Pets are allowed but must be kept on leash.
• Water fountains are available; bring a refillable bottle.
• The entire site is non-smoking.

Use this section as the shared baseline. Role-specific requirements continue in the sections below.

This source guide is currently in French. The English version below is an operational translation of the available volunteer PDF.

• Be warm, efficient, and informative.
• You are the first impression of Cho Dem MTL.
• Team leads are the point of contact for volunteers, breaks, and cross-team communication.

• Laptop or tablet with power or battery pack.
• Printed program.
• Printed site map.
• Visual food menu, QR code, and paper format.
• Entry lists needed by your assigned table or team lead.
• Kiosk and food information so volunteers can orient guests.
• Detailed program and launch run-of-show.
• Radio for communication with the central team.
• First-aid and security contacts.

• Proactive volunteers welcome and inform festivalgoers. Ideally, one person should speak Vietnamese to welcome older Vietnamese guests.
• Scan volunteers welcome guests and scan tickets. The team provides at least four cell phones with charging cables and a Jackery.
• Guest-support volunteers answer practical questions, help redirect visitors, and escalate issues to the team lead.
• Never leave a post uncovered without checking with the team lead.
• Keep breaks coordinated so the entrance or information flow stays staffed.

• Treat guests, vendors, artists, other volunteers, and staff with patience and respect.
• Ask your team lead before changing post, taking a break, or helping another team.
• If you are unsure, pause and escalate instead of guessing.
• For medical, safety, or aggressive-guest situations, contact the team lead, first aid, or security immediately.
• Share practical observations with the next shift so the handoff is smooth.