Volunteer Guide

• The festival remains open during rain unless organizers advise otherwise.
• Pets are allowed but must be kept on leash.
• Water fountains are available; bring a refillable bottle.
• The entire site is non-smoking.
• The festival is apolitical — political flags and symbols are not permitted on site.
• When posting about the event, please use the provided Canva template and add Chợ Đêm MTL as a collaborator on your content.

• Stop operations immediately when festival management, security, or emergency services announce an evacuation.
• Stay calm and follow instructions from emergency services, security, and your team lead.
• Direct visitors to the nearest safe marked exit. Keep evacuation routes clear and do not return for personal belongings.
• Do not move vehicles or equipment unless emergency personnel or festival management authorize it.
• Assist children, older adults, and people with reduced mobility without putting yourself at risk. Alert security when additional help is needed.
• Go to the assembly point identified by the on-site team and remain there until you are accounted for or authorized to leave or return.
• For immediate danger, call 911 only when it is safe to do so and provide the Bassin Peel location and clear details.

• Be warm, efficient, and informative.
• You are the first impression of Cho Dem MTL.
• Team leads are the point of contact for volunteers, breaks, and cross-team communication.

• Laptop or tablet with power or battery pack.
• Printed program.
• Printed site map.
• Visual food menu, QR code, and paper format.
• Entry lists needed by your assigned table or team lead.
• Kiosk and food information so volunteers can orient guests.
• Detailed program and launch run-of-show.
• Radio for communication with the central team.
• First-aid and security contacts.

• Proactive volunteers welcome and inform festivalgoers. Ideally, one person should speak Vietnamese to welcome older Vietnamese guests.
• Scan volunteers welcome guests and scan tickets. The team provides at least four cell phones with charging cables and a Jackery.
• Guest-support volunteers answer practical questions, help redirect visitors, and escalate issues to the team lead.
• Never leave a post uncovered without checking with the team lead.
• Keep breaks coordinated so the entrance or information flow stays staffed.
• Visitors in wheelchairs or parents with a stroller may ask help from a volunteer to have priority to order and also to have them get their food for them after ordering.

• Treat guests, vendors, artists, other volunteers, and staff with patience and respect.
• Ask your team lead before changing post, taking a break, or helping another team.
• If you are unsure, pause and escalate instead of guessing.
• For medical, safety, or aggressive-guest situations, contact the team lead, first aid, or security immediately.
• Share practical observations with the next shift so the handoff is smooth.

Everyone involved in Cho Dem MTL is expected to help create a welcoming, safe, respectful, and professional festival environment.

• Treat guests, colleagues, vendors, artists, volunteers, partners, and community members with respect.
• Harassment, discrimination, intimidation, threats, violence, and unwanted physical or verbal conduct are not tolerated.
• Follow festival instructions, site rules, emergency procedures, health requirements, and directions from authorized team leads.
• Work safely, remain aware of your surroundings, and report hazards, injuries, conflicts, or concerning behaviour promptly.
• Use festival spaces, equipment, credentials, and confidential information responsibly. Theft, vandalism, and unauthorized access are prohibited.
• Do not work while impaired. Alcohol, cannabis, and other substances must never interfere with safety, judgment, or professional conduct.
• Keep work areas clean, protect the site and surrounding community, and dispose of waste in the appropriate streams.
• Red chairs and tables are property of the site and must not be removed under any circumstances.
• AVQ is not responsible for any loss, damage, or theft of merchandise or equipment. Security guards are on site nightly (Wednesday to Monday).

Concerns should be reported to your team lead or festival management. Cho Dem MTL may restrict access, end participation, or remove anyone whose conduct puts people, operations, or the festival environment at risk.